Support
CoachAlgo support
Answers to the most common questions, and how to reach us if you need more help.
Last updated November 11, 2026
Contact support
Email us at info@coachalgo.com and tell us which page you were on and what happened.
Account and sign-in
There’s no password to remember. Enter your email on the sign-in page and we’ll send you a 6-digit code, or continue with Google. If the code doesn’t arrive within a couple of minutes, check the address you entered and your spam folder, then choose Resend code. Only the newest code works.
Membership and billing
To manage or cancel Pro, or to update your card, open Account & settings and choose Manage billing. After you cancel, Pro stays active until the end of the period you’ve paid for.
Swing analysis and the simulator
Swing analysis currently supports right-handed golfers. Place the phone about 3 m behind you on the target line, pointing at the target, with your whole body in view and plenty of light. If a recording fails, it means the camera couldn’t see enough of your body, not that anything was wrong with your swing. Please read the Safety Guide before you swing indoors.
Privacy and deletion
You can delete a swing from its report in the Swing library. To clear the videos stored on your device or delete your account, go to Account & settings. The Privacy Notice has the details.
Please never include a sign-in code, password, payment card number, or a child's private video in a support email.